Comfort Living Care Office

People and their relatives told us they felt safe with the care and support they received from staff.

Comprehensive risk assessments and risk management strategies were in place as part of the assessment and support planning process. This meant risks to people and to staff were minimised.

People were protected from the risk of abuse. The service had safeguarding procedures in place that staff received training for and were understood.

People received their medicines safely and as prescribed.

There were robust recruitment practices in place and sufficient staff levels to meet people's needs.

Accidents, incidents and risks were appropriately recorded and included strategies to reduce the likelihood of events re-occurring in the future.

People's nutritional needs were met and where people required support with nutrition, care plans provided staff with guidance on people's support needs.

Services were delivered in line with the Mental Capacity Act 2005 and staff sought consent prior to providing care and offered people choices to encourage people to make their own decisions.

People were supported to have healthier lives. Staff assisted them to access health professionals when needed to ensure their health and well-being was monitored.

People told us they benefitted from caring relationships with the staff.

People were treated as individuals by staff committed to respecting people's individual preferences.

The provider had systems in place to ensure concerns and complaints were responded to in an appropriate way.

The service had systems in place to notify the appropriate authorities where concerns were identified. The culture of the service was positive, open and person centred.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk