Crown46 Client Care

Crown46 Client Care is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection they were supporting one older person with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People received safe care that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff spoke with people and involved them in the assessment and development of their care and support plans. Where required, staff were able to support people with their medicines, meals and healthcare needs.

People received kind and compassionate care, that respected their privacy and dignity. Staff enabled people to remain as independent as possible. Staff were respectful of people's individual differences and any support needs they had regarding their culture, heritage and religious preferences.