Source Complex Home Care LTD

The person and their relative were satisfied with the care that staff provided and with the management of the agency. They said safe care was provided, with the person protected against abuse, neglect and discrimination.

Safe recruitment practices were in place to ensure only suitable staff worked at the service. Enough staff were employed to meet people's needs and timely calls were in place to provide personal care.

Staff had been trained to effectively meet people's needs. The person was supported to have their food choices and enough fluids to remain hydrated. Staff were aware of how to ensure medical support was provided to the person when this was needed.

The person had maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person and their and relative told us they were treated with respect and dignity and staff had a caring and friendly approach. They said they had very good relationships with staff. Staff respected the person's privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.

The registered manager understood their responsibilities and worked in an open and transparent way. The person and their relative was aware of how to approach the registered manager to raise concerns or complaints. They said the registered manager and staff always listened to their views.