Caremark Peterborough

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Enough safely recruited staff with appropriate skills helped ensure people's needs were met. Systems and staff training about infection prevention and control (IPC) meant any risks for spreading infections were minimised. Lessons' were learned and shared amongst the staff team when things went wrong.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One person said "[Staff] always ask me what I want. I then choose, even if they don't agree, they respect my decisions."

People's care and support needs were centred on the person. People communicated effectively as staff had a good understanding of treating every person equally well. People's care was compassionate, respectful, and staff were promoted independence at every opportunity. People had privacy when needed and staff upheld people's confidentiality.

Concerns were acted on before they became a complaint and compliments were used to identify what worked well; this helped ensure good practise was sustained. Skilled, compassionate staff ensured people's end of life care was dignified.

The registered manager understood their responsibilities. Staff were supported in their role to be open and honest by promoting the provider's values. People had a say in how the service was run and managed. Quality assurance procedure and oversight of the service was effective in driving sustained improvements. The provider worked well with others involved in people's care to help ensure their care was joined up.

Rating at last inspection This service was registered with us on 24 June 2020 and this is the first inspection.