Personalised 4 Autism

At the last inspection in September 2015, the service was rated Good. At this inspection we found the service remained Good. At the time of our inspection the provider was operating from Suite 409 KG Business Centre, Kingsfield Way, Dallington, NN5 7QS and had submitted a statutory notification to change their registered location address accordingly.

People could be assured that they would be supported by sufficient numbers of staff that had been subject to robust recruitment procedures. People were protected from the risk of harm by staff that knew them well.

Staff had received the training; support and on-going supervision that they needed to work effectively in their role. People were supported to maintain good health and to have a balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff consistently treated people with dignity and respect and involved them in decisions about their care and support. People had detailed plans of care in place that were reflective of their support needs. These plans of care provided guidance to staff and supported them in providing consistently personalised care and support.

There was a visible and approachable management team in place. The provider and senior management team worked well together and promoted a person centred culture that was shared by the staff providing people's care. There was a strong system of quality assurance overseen by the provider that was effective at ensuring people consistently received the care they needed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found