Synergy Complex Care Ltd

People were supported by consistent and familiar care staff. There was a good matching process completed as part of the initial assessment to ensure people were matched with the right staff. Staff received a comprehensive induction and ongoing training to enable them to support people safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Staff knew what to report to the office to ensure people were safe. Policies and procedures were in place to guide staff on keeping people safe and the reporting of allegations of abuse.

The registered manager and staff had a good understanding of supporting people safely during the current pandemic. Staff felt supported and valued in their roles.

There had been sufficient personal protective equipment, staff training and regular updates throughout the pandemic. Regular COVID-19 testing was in place for all staff weekly and results were passed to the management team.

Relatives and staff spoke positively about how the service was managed. Systems were in place to monitor the quality of the service. The service had been operating since July 2020 and the provider was in the process of seeking the views of people using the service, relatives, health and social care professionals and the staff through a formal survey.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk