Seren Healthcare Solutions Limited
- Home care
- Dementia care
- Registered since 2020
- Bristol, South West
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
17 months
since the latest rating was published.
100%
of rated home care services in Bristol are Good or Outstanding (91% across the South West, 88% across England).
Seren Healthcare Solutions Limited: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Rumney Care and Ambulance Service Bristol (Good, less than 0.1 miles away) and Bristol ECHS (Good, 1.2 miles away).
Nearest home care services:
- G Rumney Care and Ambulance Service Bristol Good, less than 0.1 miles away
- G Bristol ECHS Good, 1.2 miles away
- G Synergy Complex Care Ltd Good, 1.6 miles away
- G Helping Hands Bristol Good, 2.2 miles away
- – SeeAbility South Gloucestershire Support Service No overall rating, 2.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 21 May 2025 (assessment visit 4 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 2 April to 11 April 2025. The service provides support to younger and older adults in their own homes. They specialise in care for those people with complex physical health needs, dementia, a learning disability and autism. CQC only inspects where people receive the regulated activity personal care. At the time of this assessment, the service was providing personal care to 5 people.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first assessment with this provider.We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.
People and their relatives were involved in planning their care and inputting into reviews. People received support packages which were tailored to their individual support requirements.
People were treated with kindness and compassion. Risks to people had been assessed and guidance was available for staff to mitigate the risk of harm.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
There were enough staff with the right skills, and experience, this included for people with clinical care needs. Leaders ensured staff received training and regular supervision to maintain high-quality care. Staff worked with other health and social care professionals involved in people’s care for the best outcomes.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the service’s first assessment. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the service’s first assessment. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the service’s first assessment. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the service’s first assessment. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the service’s first assessment. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stellah Chinamo
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12613839 (opens Companies House)
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Seren Healthcare Solutions Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Seren Healthcare Solutions Limited.
- When was Seren Healthcare Solutions Limited last inspected?
- The Care Quality Commission's latest rating for Seren Healthcare Solutions Limited was published on 21 May 2025.
- Who runs Seren Healthcare Solutions Limited?
- Seren Healthcare Solutions Limited is run by Seren Healthcare Solutions Limited.
- What is Seren Healthcare Solutions Limited's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07950 457114
- Address
- Richmond House, Avonmouth Way, Bristol, BS11 8DE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Rumney Care and Ambulance Service Bristol (Good, less than 0.1 miles away) and Bristol ECHS (Good, 1.2 miles away).
Nearest home care services:
- G Rumney Care and Ambulance Service Bristol Good, less than 0.1 miles away
- G Bristol ECHS Good, 1.2 miles away
- G Synergy Complex Care Ltd Good, 1.6 miles away
- G Helping Hands Bristol Good, 2.2 miles away
- – SeeAbility South Gloucestershire Support Service No overall rating, 2.4 miles away