Torbay Business Centre

Right support: Model of care and setting maximises people's choice, control and Independence. People were able to choose how they spent their time and were supported by staff to take part in activities and pursue their interests in their local area/community. People were supported and encouraged to be independent and staff had a good awareness of people's needs and preferences. However, we found more work was needed to embed the principles of the Mental Capacity Act 2005 (MCA).

Right care: Care is person-centred and promotes people's dignity, privacy and human rights. However more work was needed to ensure the language used within people's daily notes and incident reports was also reflective of these principals. Staff knew people well and understood how to communicate effectively with people. Staff spoke about people in a dignified and respectful way and it was clear from our conversations that staff had developed good relationships with people. However, support plans were not always reflective of the current level of risk associated with providing support.

Right culture: The ethos, values and attitudes of managers and staff helped to ensure people using services were enabled to lead confident, inclusive and empowered lives. The registered manager and staff spoke passionately about promoting people's wellbeing, safety, and security. Staff understood their role in making sure that people came first, and their care and support was tailored to their individual needs and preferences.