Helping Hands Christchurch

Helping Hands Christchurch is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 26 people using the service. This was a planned inspection of quality statements under the key questions of safe, caring and responsive. The inspection took place between 3 February and 6 February 2025, we visited the office on 5 February 2025. Safeguarding processes meant people were protected from avoidable harm. Staff were confident people were safe. There were enough staff, who were recruited safely and had the necessary skills and training to provide care. Risks to people’s wellbeing were identified, assessed and staff worked in safe ways. People were supported to maintain their independence to keep well. Staff were kind and caring, taking into consideration people’s unique differences. People were supported to keep their independence and were treated with dignity and respect. A staff member told us, “Helping Hands Christchurch allows people to remain motivated in their daily lives and this allows a happier outlook on life, independence is the cornerstone of care.”