Raising Care Ltd

People received person centred care. Their assessments showed they had been involved in the assessment process. Their care files contained meaningful information that identified their abilities and the support required. They told us they were happy with the care they received.

Care workers were knowledgeable about people's needs. They had completed essential training and we saw from records they were up to date with it. They could describe to us how people liked to be supported.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.

There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people's relatives were aware of.

Quality assurance processes such as audits and spot checks were in place. However, the service is aware quality assurance processes needed to be fully developed to ensure the registered manager has proper oversight of the quality and safety of the care when the service expands. We found the registered manager to be knowledgeable about issues and priorities relating to the quality and future of the service.