MMR Homecare Ltd

People's needs and choices were assessed and planned for. Staff had received a range of training and support to enable them to carry out their role safely. Relatives told us they received the right care and support from staff who were well trained and competent. People received support to maintain good nutrition and hydration and their healthcare needs were understood and met. Records relating to consent for care were accurately completed and people told us they were always offered choice and control over the care they received.

Staff were motivated to deliver care in a person-centred way based on people's preferences and likes. Staff treated people with kindness, compassion and respect and ensured that people's dignity was always maintained. People spoke positively about the care and support they received. Relatives told us their relative received support from regular staff who knew them well. They told us staff always arrived on time and stayed the right amount of time.

Care plans identified intended outcomes for people and how they were to be met in a way they preferred. Care was delivered in a personalised way which was in line with information recorded in people's care plans. Relatives knew how to make a complaint and they were confident about complaining should they need to. They were confident that their complaint would be listened to and acted upon quickly.

The leadership of the service promoted person centred care and a positive culture within the staff team. Relatives and staff all described the registered manager as supportive and approachable.

The registered manager showed a continued desire to improve on the service and displayed knowledge and understanding around the importance of working closely with other agencies and healthcare professionals where needed. Systems and processes were in place to show that regular effective quality assessments were carried out and improvements were made if required.