Integrity Care and Support
Home care, Hammersmith and Fulham
Good
Rated on
Rating from the Care Quality Commission.
Integrity Care and Support: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 22 Good home care services in Hammersmith and Fulham, out of 24 with a rating.
About the service
From the Care Quality Commission's inspection report published 28 July 2022. Quoted under the Open Government Licence.
Integrity Care and Support is a domiciliary care service which provides personal care to people living in their own homes. CQC only inspects where people receive support with personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection five people were receiving support with personal care.
What inspectors found
People were supported by staff who wore personal protective equipment to protect them from the risk of infection. However, staff were not carrying out their own COVID-19 tests at the required frequency.
Risks to the people's health and well-being were identified and addressed. People were supported by staff they were familiar with, which enabled them to develop good relationships.
Read the full summary
People were supported by staff with training about how to protect them from the risk of abuse and safely administer their prescribed medicines.
People's personal care needs were assessed. People and their relatives were supported to participate in the planning and reviewing of individual care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care and support that respected their dignity and privacy and promoted their independence. They were provided with information about how to make a complaint and their feedback was welcomed.
The provider operated effective quality monitoring systems and sought feedback from people using the service. Checks were undertaken to ensure staff acted in a caring way and properly followed people's individual care and support plans.
Questions to ask the service
- Safe was rated Requires improvement on 28 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Office 1A, 5 Westmoreland House,, Cumberland Park, Scrubs Lane, London, NW10 6RE |
|---|---|
| Neighbourhood | Shepherd's Bush, Hammersmith and Fulham |
| Phone | 07824 995500 |
| Website | www.integritycaresupport.co.uk |
| Registered manager | Alexander Manso |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 28 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Integrity Care and Support Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07373793 (opens Companies House) |
Nearest alternatives
- G Aland Healthcare Agency Home care, less than 0.1 miles awayGood
- G Aim24 Care - Main Office Home care, 0.1 miles awayGood
- G Alora Care Service Ltd Home care, 0.1 miles awayGood
- G Caremark Hammersmith and Fulham Home care, 0.1 miles awayGood
- G Divine Enterprise (UK) Ltd Home care, 0.1 miles awayGood
Getting help from London Borough of Hammersmith & Fulham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hammersmith & Fulham
- Ask for a care needs assessment
- Phone: 0800 145 6095 (freephone), Monday to Friday, 8.45am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hammersmith & Fulham
Checked on the council's website, November 2026.
Common questions
- Does Integrity Care and Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Integrity Care and Support.
- When was Integrity Care and Support last inspected?
- The Care Quality Commission's latest rating for Integrity Care and Support was published on 28 July 2022.
- Who runs Integrity Care and Support?
- Integrity Care and Support is run by Integrity Care and Support Ltd.
- What is Integrity Care and Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 July 2022.