Choices Homecare (Kirklees & Wakefield)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager carried out regular audits of the service, and these identified where there were any shortfalls in order to ensure there was continuous improvement. Where incidents had occurred, the provider had made the legally required notifications to CQC, and where appropriate made changes to how care services were delivered.

Staff were positive about the support they received from managers. They described the registered manager as good, and gave examples of times when they had received a good level of support. They said they were confident to raise any concerns and felt issues were always addressed when they were raised.

Medicines were managed safely, with regular audits of people's medication taking place.

The provider took steps to involve people in their care. Some people could not remember being involved in putting their care plans together or in reviews of their care, but others told these took place regularly, and records confirmed this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people's consent, people confirmed staff always asked for their consent before undertaking care tasks. One person said: "They all treat me in a nice way and always ask my consent before they do things for me."