Choices Homecare (Sheffield)

We have made recommendations that the provider regularly reviews staffing levels to ensure they can meet unexpected demands and implements a robust procedure to engage with people when their service is likely to be disrupted.

There were systems and processes in place to minimise risks to people. These included making sure staff knew how to recognise and report abuse. Staff were recruited safely, and pre-employment checks were carried out prior to them commencing work at the service. Staff felt supported by the manager. Staff had received supervision to help them in their roles and training had been completed or in the process of being arranged for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to receive adequate food and drink to remain healthy. People chose what they wanted to eat and drink. Staff knew the people they were supporting and provided a personalised service. Support plans showed how people wished to be supported and people were involved in making decisions about their care. Staff treated people with respect and people's dignity and privacy was actively promoted.

The manager understood their regulatory responsibilities. Systems and processes for monitoring quality and safety were effective. The management team had identified some audits were overdue and had started taking action to address this. Systems were in place to deal promptly and appropriately with any complaints or concerns.