One to One Community Care
- Home care
- Dementia care
- Registered since 2020
- Ecclesall, Sheffield, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 months
since the latest rating was published.
81 of 85
rated home care services in Sheffield are rated Good, like this one.
One to One Community Care: inspection record
Rated Good in March 2026, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Choices Homecare (Sheffield) Good, less than 0.1 miles away
- G Prof-Care Limited Good, less than 0.1 miles away
- – Motaryli Ltd No overall rating, 0.8 miles away
- G Active Friendly Support Ltd Good, 1 mile away
- G Southcroft Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 4 March 2026 (assessment visit 6 February 2026). Quoted under the Open Government Licence.
Date of assessment: 6 February to 19 February 2026. This service is a domiciliary care service providing personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 21 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
This service was previously rated requires improvement and was in breach of the legal regulation in relation to safe care and treatment and good governance. Improvements were found at this assessment, and the service was no longer in breach of these regulations. At this assessment we reviewed the key questions of Safe, Effective and Well-led and rated the provider good overall.
Care records were completed in collaboration with people and their relatives. People felt included in decisions around their care. Care plans included person-centred details about people needs and included people’s areas of interest and history.
Staff received training to support them to do their jobs well. Staff felt supported in their roles and spoke positively about working for the service. Recruitment was completed safely and record keeping in this area had improved.
Changes in people’s health needs were recognised and addressed quickly by staff. Professional support was accessed when required.
Record keeping and governance at the service had improved. Records were well-organised and included important information about peoples support needs and preferences. Regular governance and auditing of the service took place and managers had implemented trackers to support their actions in these areas.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
The service was previously in breach of legal regulation in relation the ways people’s medicines were managed and the quality of risk assessments. Improvements had been made in these areas and the service was no longer in breach.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The service was previously in breach of legal regulation in relation to record keeping and governance. Improvements had been made and the service was no longer in breach.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 July 2022. Latest assessment published 4 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Susan Smith
- Ownership type
- Individual
Getting help from Sheffield City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sheffield City Council
- Ask for a care needs assessment
- Phone: 0114 273 4908
- Support for carers
- Paying for care: Sheffield City Council
Checked on the council's website, November 2026.
Common questions
- Does One to One Community Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for One to One Community Care.
- When was One to One Community Care last inspected?
- The Care Quality Commission's latest rating for One to One Community Care was published on 4 March 2026.
- Who runs One to One Community Care?
- One to One Community Care is run by Mrs Susan Smith.
- What is One to One Community Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 March 2026.
Contact
- Phone
- 07909 591342
- Address
- Redlands Business Centre, 3-5 Tapton House Road, Sheffield, S10 5BY Map (opens Google Maps)
Compare nearby
- G Choices Homecare (Sheffield) Good, less than 0.1 miles away
- G Prof-Care Limited Good, less than 0.1 miles away
- – Motaryli Ltd No overall rating, 0.8 miles away
- G Active Friendly Support Ltd Good, 1 mile away
- G Southcroft Good, 1.1 miles away