Enfield Carers Centre

Enfield Carers Centre is a domiciliary care agency providing personal care to people living in their own homes. The agency provides a respite service which allows relatives and carers to have a break and have some time for themselves. The agency worked with children and young adults with a learning disability and/or autism as well as older adults with dementia and/or physical disabilities. At the time of our inspection there were 19 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Many of the people receiving support were children or young people with Autism. Many were non-verbal and had behaviours that could place them in danger if they were not adequately supervised. All the parents of such young people were confident that the care workers supporting their children knew how to keep their children safe when they were not present. People had comprehensive risk assessments that provided guidance to staff and were reviewed regularly. Staff had received medicines training and people received their medicines safely and on time. There were robust recruitment systems in place to ensure staff were safe to work with vulnerable people.

People and relatives told us they valued the support offered to them by the care staff and appreciated their professional and dedicated approach to their work. Care staff arrived at the time stipulated in the care plan and were involved in a meaningful way with the people they worked with. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink where this was an identified need.