Absolute Healthcare Providers

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: ● People felt valued by the staff who provided their care. They looked forward to their visits. ● Staff understood and recognised people's individuality. They adapted their practices to reflect people's personal wishes and preferences about how they wanted their care provided. ● People felt involved by staff in decisions about their care. ● People told us staff understood their individual routines, which was important to them. ● People reported they received consistent care from staff they knew and trusted. They received their care at the times they wanted and knew who was due to visit them. ● People told us the service was efficient and well-led. ● Staff were well trained, skilled and well supported in their role. ● People's needs were comprehensively assessed prior to the commencement of their service. ● Staff had a good understanding of the risks to each person and how to keep them safe. ● People received their medicines safely from trained, competent staff. ● Staff worked across agencies and providers and with health care professionals to ensure people received effective care focused on the achievement of good outcomes for them. ● People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this practice. ● The provider used technology effectively to ensure people received timely care and support.