Smarter Care Provision Ltd

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the service did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Staff understood people and their individual needs well. People's needs were appropriately assessed before the service began in the person's home. People were supported by appropriate numbers of staff on each visit to ensure their safety and support needs were met. Staff knew people well and provided kind, caring, person-centred care and support. Staff communicated with people in ways that met their needs. There were appropriate risk assessments in place to support people to keep safe and maintain their environment.

The outcomes for people using the service reflected the principles and values of Implementing the Right Support by promoting choice and control, independence and inclusion. Care was person-centred and promoted people's dignity, privacy and human rights. Staff understood how to protect people from poor care and abuse. Staff were appropriately trained on how to recognise and report abuse and they knew how to report safeguarding concerns.

The registered manager promoted a positive and open culture at the service, and people experienced good quality care, and support because trained staff could meet their needs. Staff told us they felt supported by the management team and that they were able to contact a senior person when needed. Staff

demonstrated good understanding about providing people with person centred care and spoke knowledgably about how people preferred their care and support to be given. The Provider was focus on the recruitment and development of staff to ensure that people received a safe, caring and responsive service.