Supreme Care Services Limited
Home care, Hackney
Requires improvement
Rated on
Rating from the Care Quality Commission.
Supreme Care Services Limited: inspection record
Rated Requires improvement in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2017. Rated Inadequate in 2017, then Requires improvement in 2018, then Good in 2019, then Requires improvement in 2021, 2023 and May 2026.
The latest rating was published 5 months ago.
How it compares locally
- One of 3 Requires improvement home care services in Hackney, out of 25 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 6 May 2026 (assessment visit 15 January 2026). Quoted under the Open Government Licence.
Date of Assessment: 26 and 27 January 2026. Supreme Care Services Limited is a homecare agency providing personal care to adults with dementia, eating disorders, physical disabilities and sensory impairments. It provides personal care to people living in their own houses and flats in the community. Not everyone who used the service received personal care. At the time of our inspection there were 188 people using the service. We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions. At our last assessment, we found the provider to be in breach of legal regulations relating to staffing. The previous breach of regulation 18 has been met by the provider. At this assessment, we found the provider to be in breach of 2 legal regulations in relation to safe care and treatment and good governance. The provider did not make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There was insufficient oversight of medicines management in line with current legislation and guidance. The provider did not always work well with people to understand and manage risks. Staff did not always provide care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. There was no effective system of record keeping in place. Governance systems and audits were not effective in identifying or addressing areas for improvement.
However, the provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The provider worked with people and staff to ensure there was continuity of care. The provider cared about and promoted the wellbeing of their staff.We have asked the provider for an action plan in response to the concerns found at this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment. -
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 6 May 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 May 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Units G01/G02 Kings Wharf, 297-301 Kingsland Road, London, E8 4DL |
|---|---|
| Neighbourhood | Hackney town, Hackney |
| Phone | 020 3861 6262 |
| Website | www.supremecare.co.uk |
| Registered manager | Ogaga Omekeh |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 24 January 2023 (opens the Care Quality Commission website) Latest assessment published 6 May 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Supreme Care Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03570491 (opens Companies House) |
Supreme Care Services Limited runs 11 services in London. 8 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Supreme Care Services Limited
- G Croftdown House Care home, CroydonGood
- G Jericho Lodge Care home, MertonGood
- G Jubilee Lodge Care home, MertonGood
- G Liberty Lodge Care home, CroydonGood
- G Supreme Care Services Limited Home care, EalingGood
- G Supreme Care Services Limited Home care, MertonGood
Nearest alternatives
- RI J.C.Michael Groups Ltd Hackney Home care, less than 0.1 miles awayRequires improvement
- G Smarter Care Provision Ltd Home care, 0.1 miles awayGood
- G Goldsmith Personnel Limited Home care, 0.2 miles awayGood
- G Bluebird Care (Islington) & Bluebird Care (Hackney) Home care, 0.4 miles awayGood
- G Mondonovo Care Limited Home care, 0.4 miles awayGood
Getting help from London Borough of Hackney
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hackney
- Ask for a care needs assessment
- Phone: 020 8356 6262, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 9am to 4pm. Out of hours: 020 8356 2300
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hackney
Checked on the council's website, November 2026.
Common questions
- Does Supreme Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Supreme Care Services Limited.
- When was Supreme Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Supreme Care Services Limited was published on 6 May 2026.
- Who runs Supreme Care Services Limited?
- Supreme Care Services Limited is run by Supreme Care Services Limited. It runs 11 services in London.
- What is Supreme Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 May 2026.