Hilltop Works

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We have made recommendations about the recruitment and training of staff.

Most people told us they were not aware of the content of their care plan and did not have a copy. This meant people were not always fully involved in making decisions about their care. Staff supported people to maintain relationships that mattered to them, such as family, community and other social links.

People told us they felt safe whilst receiving care from staff. People's privacy and dignity were respected, and independence encouraged. People did not feel rushed by staff while they were receiving personal care.

People told us they felt staff were well trained. People felt staff supported them with maintaining a good quality of life. People were supported with their nutrition and hydration when this was required. People told us they were happy with the support they received to eat and drink. Staff knew what they needed to do to make sure decisions were taken in people's best interests and involved the right professionals or next of kin when needed.

People received support from kind and caring staff. People told us they, or their relatives, were involved in making initial decisions about the care they received.