Home Instead Hinckley, Burbage and Nuneaton

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People and their relatives all spoke positively of the service as a whole and spoke very highly of the leadership and registered manager. People were at the heart of the service, it had a strong person-centred ethos. The service proactively engaged with the local community and were always striving to improve. The registered manager understood the importance of quality monitoring to maintain high quality care standards. Staff were proud to work for the service and felt truly appreciated and supported.

People and their relatives were fully involved in developing their plans of care. Caregivers were provided with personalised information on how to best support people. People told us that caregivers took their time to get to know them as individuals and that they enjoyed their company. People said that they had no concerns but were confident that if they did they would be addressed immediately.

People had regular caregivers that they felt safe with and knew well. People's risks were identified and assessed, caregivers were provided with clear guidelines on how to support people in a safe way. People were supported to have their medicines at the right times and in a safe manner.

People were supported by caregivers who had the appropriate skills and training. People were supported to eat and drink the food that they preferred. People were supported to access healthcare when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.