Denise Care Limited

People's specific risks had been assessed and managed safely. People were supported by staff who understood their needs and could access essential information to keep people safe. This was monitored by the registered manager and provider. People received support from staff who were recruited and inducted safely this included shadow working with the registered manager. People were supported to take medicines safely; staff were trained and the provider had systems in place which monitored this. Infection risks to people were assessed and relatives told us staff wore PPE to keep people safe.

Relatives confirmed peoples care and treatment was assessed holistically, support was effective and promoted a good quality of life. People were supported by staff who had the knowledge and skills relevant to their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives shared their views on the experience of people and told us staff were kind and caring and focussed on the individual. People and relatives were encouraged to feedback their views of the care.

People received support which was personalised and care plans provided evidence of how peoples choices had been incorporated in their support. Relatives were confident they could raise concerns with the registered manager.

People were supported by a service which demonstrated and promoted a person-centred culture and leaders consistently demonstrated this ethos. Quality assurance systems were in place and ensured people received good quality support. People benefitted from a service whose open partnership working was clearly visible in their everyday work.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 09/09/2020 and this is the first inspection.