Glyn Domiciliary

Right Support: People were central to the service provided by Glyn Domiciliary and were supported to lead fulfilling lives. People's religious and cultural needs were recognised, and staff ensured needs in these areas were met. There was a strong focus on person-centred care and as staff knew people so well, people were supported effectively to make decisions and choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: We saw kind and caring interactions between people and staff, and they enjoyed friendly but professional relationships. People joining in activities during our inspection clearly enjoyed themselves and there was a happy, homely family atmosphere. The premises were homely, and people made decisions about the décor and furnishings. Regular meetings with keyworkers ensured people's ambitions and goals remained in focus reflecting their aspirations, and that care documentation was updated in a timely way.

Right Culture: The ethos, values, attitudes and behaviours of management and care staff ensured people led confident, inclusive, and empowered lives. The registered manager advocated for both the people using the service and their staff team to ensure they were not marginalised. All staff working in this specialist Deaf service could use British Sign Language, (BSL), for most of them it was their first language. British Sign Language (BSL) is a sign language used in the United Kingdom and is the first or preferred language among the Deaf community in the UK.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.