Opal Carers Ltd
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Opal Carers Ltd: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 15 July 2022. Quoted under the Open Government Licence.
Opal Carers Ltd is a domiciliary care agency that provides personal care to people living in their own homes in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were three people using the service.
What inspectors found
People were safe. Staff had been trained to safeguard people from abuse and knew how to manage risks to people, to keep them safe. There were enough staff to support people and meet their needs. The provider carried out recruitment and criminal records checks on new staff to make sure they were suitable to support people. Staff followed current practice when providing personal care and when preparing and handling food which reduced infection and hygiene risks in people's homes.
People were satisfied with the care and support they received from staff. People were involved in planning their care and support and could state their preferences for how this was provided. They received the care and support that had been planned and agreed with them because staff knew people well and understood how their needs and preferences should be met.
Read the full summary
Staff received relevant training to help them meet people's needs. Staff were well supported and encouraged to continually learn and improve in their role. The registered manager carried out spot checks on staff to make sure they were carrying out their duties appropriately and to a high standard.
Where the service was responsible for this, staff helped people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood people's healthcare needs and how they should be supported with these. Staff were kind and caring and respected people's rights to privacy, dignity and independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager monitored and reviewed the quality of service that people experienced. They checked with people at regular intervals that the care and support provided was meeting their needs and sought their views about how the service could improve. There were arrangements in place to make sure any accidents, incidents and complaints would be fully investigated and people would be involved and informed of the outcome. The registered manager worked proactively with healthcare professionals involved in people's care and acted on their recommendations to deliver care and support that met people's needs.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 40 Thorpe Close, New Addington, Croydon, CR0 0SG |
|---|---|
| Neighbourhood | New Addington, Croydon |
| Phone | 07914 020327 |
| Registered manager | Victoria Adusei |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 15 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Opal Carers Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12404780 (opens Companies House) |
Nearest alternatives
- G Care Carers Home care, 0.6 miles awayGood
- G Oliveheal Healthcare Ltd Home care, 0.6 miles awayGood
- G Enabled Health Limited Home care, 0.7 miles awayGood
- – Staysafe Healthcare Limited Home care, 0.7 miles awayNot yet rated
- – Abideq Care Management Services Ltd Home care, 0.8 miles awayNot yet rated
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Opal Carers Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Opal Carers Ltd.
- When was Opal Carers Ltd last inspected?
- The Care Quality Commission's latest rating for Opal Carers Ltd was published on 15 July 2022.
- Who runs Opal Carers Ltd?
- Opal Carers Ltd is run by Opal Carers Ltd.
- What is Opal Carers Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 July 2022.