Nefid Personnel

During this assessment we looked at all 8 quality statements in the key question of safe. We found inconsistency in how safe recruitment was managed. We found examples of gaps in employment history and references, although thorough checks were being completed on other areas. We made a recommendation in relation to recruitment. Risks to people's care were safely managed and actions taken. Staff knew about what signs of abuse they needed to report and were confident in doing this or follow whistleblowing procedures.

We assessed 6 quality statements in the effective. During this assessment, we found people's care was regularly reviewed. Staff worked well together to meet the needs of people. The registered manager had robust knowledge about the application of the Mental Capacity Act principles.

We looked at all the key questions in this domain. Staff were kind and supported people to be as independent as possible in line with their choices.

People received person centred care. Staff understood the health and care needs of people and responded well to involve external professionals when needed.

We looked at all the key questions in this domain. There were several quality assurance processes in place which was proportional to the size of the service. There was an improvement plan in place to develop the service further. The registered manager was passionate about delivering good quality care.