Vital Care and Support Ltd

Vital Care and Support Ltd is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection they were providing personal care to three people living in their own homes, although they were hoping to expand their services in future.

People and their relatives were satisfied with the care and support they received from the care workers. They told us they felt safe and had no concerns about their safety. The provider operated robust recruitment procedures which helped to ensure that people were supported by staff who were safe to support them. There were enough staff employed to meet people's needs. The provider assessed risks to people which staff were aware of and there was good infection control practice in place.

Staff were given appropriate training which meant they were competent in carrying out their duties effectively, they also received regular supervision and ongoing support. Consent to care was sought and assessments were undertaken before the provider began to support people which helped to ensure people's needs could be met. People's dietary and ongoing health needs were met by the provider.