Eliona Healthcare Limited

We have made a recommendation about improving recruitment procedures to ensure it is more robust.

People receiving care and support felt it was delivered safely by staff they felt safe with. Systems and processes were in place to support people's safety. There was a consistent and stable staff team of 5 and people told us their care staff were reliable, punctual and they saw the same staff.

People received the support they required with their medicines. Staff worked consistently within the provider's policy and procedure for infection prevention and control.

People had their needs assessed and reviewed as required. People's health care needs were documented, and staff knew when to liaise with health care professionals as required. Staff had the experience, knowledge and training to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Feedback we received confirmed people were supported respectfully and with dignity, they had their independence promoted and were able to develop good relationships with staff members.

Complaints procedures were in place and staff told people how to use them. The provider's systems and processes monitored the quality of the service being provided. People's views were sought through surveys, which were analysed and used to identify where improvements were needed.

The management team ensured that checks and audits were in place and used effectively to drive improvements. Staff were supported through ongoing monitoring and good communication. Staff felt well supported and valued. Information was shared with staff to support in the delivery of good quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk