Charlton House
Care home, Greenwich, 5 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
Charlton House: inspection record
Rated Requires improvement in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Rated Requires improvement in July 2022.
The latest rating was published about 4 years ago.
How it compares locally
- One of 7 Requires improvement care homes in Greenwich, out of 41 with a rating.
- Smaller than 8 in 10 care homes in Greenwich.
About the service
From the Care Quality Commission's inspection report published 23 July 2022. Quoted under the Open Government Licence.
Charlton House is a residential care home providing personal care for up to five people in one building. The service provides support to younger adults with learning disabilities or autistic spectrum disorder. At the time of our inspection there were two people using the service.
What inspectors found
The service was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Right culture: The quality assurance system and processes had failed to identify and correct issues we found at the inspection. However, we found some positive aspects of culture as well. The manager and staff worked with other external professionals to ensure people were supported to meet their needs. The provider had a system to manage accidents and incidents. There was a management structure at the service and staff were aware of the roles of the management team. The manager and staff worked as a team and in partnership with a range of professionals and acted on their advice. Staff received support through training, supervision and staff meetings to ensure they could meet people's needs. Staff told us they felt supported and could approach the manager at any time for support.
Read the full summary
Right support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's care plans reflected their current needs. People were protected from the risk of infection. People were treated with dignity; their privacy was respected and they were supported to be as independent in their care as possible.
Right care: People's care records were in line with the Accessible Information Standard. People and their relatives were encouraged to participate in making decisions about their care and support. An assessment of people's needs had been completed to ensure these could be met by staff. Staff showed an understanding of equality and diversity. Staff respected people's choices and preferences. The manager knew what to do if someone required end of life care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 23 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 23 July 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 23 July 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Contact and registration details
| Address | 58 Little Heath, London, SE7 8BH |
|---|---|
| Neighbourhood | Charlton, Greenwich |
| Phone | 020 8854 4849 |
| Website | www.cognithan.com |
| Registered manager | Karen Raguindin |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 23 July 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Cognithan Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05244587 (opens Companies House) |
Cognithan Limited runs 6 services in London. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Cognithan Limited
- G Little Heath Lodge Care home with nursing, GreenwichGood
- G Marvels House Care home, LewishamGood
- G Mayfield House Care home, CroydonGood
- G Woodside Court Care home, CroydonGood
- – Essence2Care (E2C) Domiciliary Care Home care, GreenwichNot yet rated
Nearest alternatives
- G Little Heath Lodge Care home with nursing, less than 0.1 miles awayGood
- G Charlton Park Care Home Care home with nursing, 0.2 miles awayGood
- G Khaya Project (Hillreach) Care home, 0.3 miles awayGood
- G Time Court Residential and Nursing Home Care home with nursing, 0.3 miles awayGood
- G Samuel Close 1 Care home, 0.4 miles awayGood
Getting help from Royal Borough of Greenwich
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Royal Borough of Greenwich
- Ask for a care needs assessment
- Phone: 020 8921 2304, Monday to Thursday 9am to 5pm, Friday 9am to 4pm. Out-of-hours emergencies: 020 8854 8888
- Contact adult social care online
- Support for carers
- Paying for care: Royal Borough of Greenwich
Checked on the council's website, November 2026.
Common questions
- Does Charlton House provide nursing care?
- No. The Care Quality Commission lists Charlton House as a care home without nursing.
- How many beds does Charlton House have?
- The Care Quality Commission's register lists 5 beds at Charlton House.
- When was Charlton House last inspected?
- The Care Quality Commission's latest rating for Charlton House was published on 23 July 2022.
- Who runs Charlton House?
- Charlton House is run by Cognithan Limited. It runs 6 services in London.
- What is Charlton House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 July 2022.