Fairlight Nursing Home

People were protected from avoidable harm as risks to people's health and safety were identified and assessed. People and their relatives told us they felt safe and were cared for by staff who knew them well. One person told us, "I enjoy it here, I'm well looked after. If I was worried about anything, I'd tell the nurses." A relative said, "My [person] is in a good place, I feel that they are safe."

People received their medicines as prescribed and improved practices now ensured medicines were managed safely. Accidents, incidents and safeguarding concerns were reported and investigated as required and actions taken to prevent reoccurrence. People were protected from the risk of abuse and staff were aware of their safeguarding duties and how to report concerns.

People received a comprehensive assessment and felt involved in discussions about their care. People were supported by staff who had completed training in line with people's needs and were equipped with the skills and competence to deliver safe and effective care. Staff were recruited safely and received supervision where opportunities to develop and feedback about their practice were discussed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to external healthcare services and were supported to attend appointments and monitor their health, for example, check-ups with the dentist, optician and audiology.

People were observed in a homely environment adapted for their needs and were supported to drink enough and maintain a balanced diet. People spoke positively about the food and could choose from a varied menu developed by a chef who collated and acted on people's feedback.

People were treated with kindness, dignity and respect. Staff interactions with people were warm and

caring. People were happy and the home had a pleasant atmosphere. A relative told us, "Staff are caring and have a good attitude."

People and their relatives were complimentary about the service, the staff and the management team. Comments included, "I find the manager approachable and they care staff listen" and, "The staff are caring, my [person] is clean and tidy and the care has improved."

The culture of the service had improved, and staff told us morale amongst the team was "getting better." The manager embraced continuous learning and improving care. They told us, "I feel I have oversight of the service. People are feeling content and safe. It's nice."