Calvert Trust Kielder

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The service was kept clean and tidy and people's medicines were well managed.

Staff were safely recruited, and enough staff were continually deployed to safely meet people's needs. Staff received a range of training and had regular supervision and annual appraisals completed.

People told us they liked 'holidaying' at the service and staff were supportive. People said staff were caring and showed them kindness and consideration. Staff knew people well.

People's care needs had been assessed and their choices were respected. A wide selection of nutritious food and plenty of refreshments were available, including for people on special diets. The service worked with other professionals to make sure people's health and wellbeing was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The design of the service and the care staff provided, allowed people to have as much independence as possible and maintain their privacy and dignity.

The service was well led. Staff told us the management team were supportive. A number of quality checks and audits were completed. People were supported to engage in the running of the service as much as possible. There was clear evidence the service worked in partnership with other agencies to support people

who were visiting the service. Some minor updates in some paperwork was needed and the management team agreed to address this.