Greenside Court

Staff were highly skilled and attuned to people's needs and demonstrated their passion and drive towards ensuring people reached their potential. There were consistently high levels of engagement with people using the service, families and other professionals. Also, there was a strong commitment to ensure the service was inclusive and that people had the opportunity to live meaningful lives.

The service was incredibly responsive to people's needs and this was evidenced by the examples given. For example, the service was taking part in an exploratory study to gain insight into relationships and sexuality for people living in complex care settings. The study findings were to be implemented in the staff training and development of future policy.

People were supported to achieve highly positive outcomes through the strength of their relationships with staff. The management and culture of the service demonstrated a caring approach and staff were also valued and cared about. The provider identified creative and innovative solutions which dramatically reduced the frequency and severity of the behaviours for a person, as a result they were living a happier life.

People were treated with the utmost respect and their dignity was continually upheld. This was confirmed by people and their relatives who provided exceptional feedback.

People were valued and placed at the centre of the service. They were supported to be active in the running of the home. Feedback from professionals was that the service made a real difference to the lives of the people there.

People received highly effective care and support from staff who knew them well and were well trained. People's rights to make their own decisions were protected. Staff worked well together for the benefit of everyone and were completely focused on meeting the personal, health and social care needs of people living at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were skilled and motivated to deliver a high-quality level of care. They had received training tailored to people's individual care needs.

People were supported to maintain good health and had access to healthcare services. Staff worked with a range of health professionals to ensure they knew people's care needs. Medicines were administered as prescribed and safe systems were in place.

Staffing levels were enough to ensure that people's needs were met. Staff were safely recruited.