Cherry Trees

People received their medicines as prescribed and by staff who were trained and competent to administer medicines safely.

The home was clean and well maintained. Scheduled maintenance of the building and equipment took place in line with current guidance. The provider had a safe recruitment process in place which ensured suitable staff were employed. There were enough staff available to respond to people in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Person centred care was promoted throughout the home. We observed staff interacting with people in a caring and supportive way.

We saw evidence the provider had involved professionals in people's care and had promptly sought assistance from relevant professionals when required. People, relatives, and staff were supported to feedback about the home and had several opportunities and forums to facilitate this.

The management team completed a series of audits to ensure standards were maintained. Actions identified were promptly resolved.