Beech Cliffe Grange

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Support was planned in people's best interests.

Risks associated with people's care and support were assessed, monitored and managed to ensure people were safe. People were supported by sufficient staff to meet their needs and ensure people's preferences were adhered to.

We found some minor concerns in relation to infection control; however, the provider took appropriate actions to ensure these concerns were rectified.

People's needs were assessed, and support was provided in line with what people wanted and needed. People received good outcomes and met their health, social and emotional needs. People were supported by staff who knew them well. People received their medicines as prescribed.

Right Care The management team and staff promoted person-centred care and ensured people's privacy, dignity and human rights were upheld. Staff respected people and offered choices and supported them in making decisions. We found healthcare professionals had been referred to appropriately and staff ensured their support and advice was implemented.

Right culture The ethos, values, attitudes and behaviours of leaders and care staff ensured people could lead confident, inclusive and empowered lives.

Staff felt supported be the management team and were confident when supporting people in situations where people could become distressed.

The overarching governance system included a series of audits which checked areas such as medication, infection control and the environment. Some issues identified during the environmental audit and infection control audit, had not been actioned and there was no timescale when these actions should be met. We recommended further detail and action was required to ensure the quality monitoring systems were effective.