The Pleasance

The service demonstrated they were meeting the underpinning principles of Right support, right care, right culture.

Right Support The provider had made improvements that were required after our last inspection. The care environment was safe, clean and secure. People were involved in planning their care and activities. Care was person- centred and people were supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People received care and support that was person-centred and promoted their dignity, privacy and human rights. Staff had received training to keep people safe and they knew how to report any concerns about care. People were happy with the care they received. One person told us, "I am very happy with the care that I receive and [member of staff] always wants to help me."

Right Culture People led confident, inclusive and empowered lives because of the ethos, values, attitudes and behaviours of leaders and care staff. The service listened to people about their views of care and support and worked with the staff team to make changes and improvements. Staff knew the people they supported and they were open and honest in conversations about how they delivered care. The management team had a clear vision for the continued development of the service.