The Terrace

The registered manager had governance systems in place to maintain and improve the quality and safety of the service. Effective monitoring was in place so that lessons were learnt when things went wrong. Staff felt supported by the manager and were involved in driving improvements. People had strong links within the community. There was an open and transparent culture, people using the service were involved in planning their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Based on our review of key questions Safe and Well Led, the service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture

Right support The model of care and setting maximises people's choice, control and independence. People were involved in planning their care and future goals. Staff supported people with independent living skills and people chose their own activities daily. People had their own living area, which they were involved in decorating to their individual likes. People had strong links to the community and they were supported to maintain family relationships.

Right Care Care was person centred and promoted people's dignity, privacy and human rights. People chose and purchased their own meals and chose when they wanted to eat. Staff communicated with people in a respectful and caring way. Care plans and risk assessments were person centred and staff were trained and knowledgeable in meeting peoples individual needs.

Right culture The ethos, values, attitudes and behaviours of the leaders and care staff ensured people using the service led confident, inclusive and empowered lives. There was an open and transparent culture and there was a homely atmosphere. People told us they were supported by the registered manager. Staff supported people to achieve their individual aspirations. Quality assurance and audit systems were in place to maintain and continuously improve quality and safety of the service.