Moorland View Care Home

People received support which reflected their needs, risks and preferences. Staff received an appropriate induction and completed the training necessary to meet people's needs and support them well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received support with their dietary and healthcare needs and were referred for specialist support when they needed it. Feedback received from community professionals about the quality of care provided at the home, was very complimentary. The home environment was suitable to meet people's needs and support their independence. Some repairs and redecoration were needed, and the provider had an ongoing plan of improvements.

The management team and staff were clear about their roles and responsibilities. They prioritised providing high-quality, individualised care which gave people a good quality of life. The service worked in partnership with a variety of community health and social care professionals to ensure people received any specialist support they needed. Community professionals gave us positive feedback about the management team. Management sought the views of people and relatives and listened to them. People and relatives told us they were very happy with the management of the service and staff found management approachable and supportive. Regular checks and audits completed by management were effective in ensuring appropriate standards of quality and safety were maintained at the home.