Oldfield House Residential Care Home

Staff had completed training that was specific to the needs of the people who used the service. There was a development plan in place to improve the home. Improvements had already begun and were observed during the inspection. Staff supported people to meet their nutritional needs effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives spoke positively about the staff approach. Staff demonstrated compassion and patience when supporting people. People were treated as individuals and choice and consent were promoted. People were supported in a way that maintained their independence, dignity and privacy.

Care records were person centred and people received care that was specific to their needs. People were actively involved in activities both at the home and in the local community. Concerns and complaints at the home were being managed effectively and staff were knowledgeable about end of life care.

People who used the service and staff members spoke positively about the management team and culture at the home. Governance systems were in place to check the quality of care delivery and make improvements where necessary. People were engaged in providing feedback about their care and adjustments were made to suit people's needs.