St James House

We found the following examples of good practice.

Staff had received training on infection control and the safe use of personal protective equipment (PPE). During the inspection, we observed staff wearing PPE in accordance with government guidance. The provider had increased the number of hours worked by the domestic staff in the home to ensure high standards of cleanliness were maintained. The provider had policies and procedures in place to support staff in safe working practices. The provider was supporting people to maintain contact with their relatives in line with guidance in place at the time of the inspection. People living in the home were also able to receive visitors with appropriate procedures in place to reduce the risk of cross infection. The provider had also created spaces in the garden area of the home to support visiting should indoor visiting be restricted by government guidance. The service participated in the regular COVID-19 testing programme for both staff and people living in the home. Although the service was meeting the requirement to ensure visiting professionals were vaccinated against COVID-19, they had not always maintained a log of such checks. We have made a recommendation about this.

The five questions we ask about services and what we found