Clifton Lawns

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. People were provided with a nutritious and varied diet and were also supported to shop and prepare meals for themselves on a weekly basis.

The majority of people told us they were well supported by staff. We observed kind and caring interactions from staff. There was a warm and friendly atmosphere in the service and staff were considerate towards people they were supporting. There was a strong emphasis on people being independent and rehabilitation. People's privacy and dignity was respected.

The registered manager assessed people prior to them using the service, this also ensured people were willing to engage in the rehabilitation ethos within the service. People were well engaged in the 'recovery star' model to develop care plans and set achievable goals. Monthly reviews were undertaken with their identified key worker. People had a lot of activities to choose from including volunteering in the local community. This promoted community links for when people moved on from the service.

We have made a recommendation about end of life care.

We received positive feedback about the registered manager and staff felt supported in their roles. The registered manager ensured they sought feedback about the service from people, visitors, family and staff to drive and improve the service. Systems were in place to monitor the quality of care provided and continuously improve the service.