Inglewood

People and relatives praised the staff for their care and kindness. Staff were friendly and engaging. People received very personalised care from staff who knew how to support each person in the way they preferred.

People were treated with dignity and respect. Their independence was encouraged and they were invited to be involved in staff recruitment and other key decisions about their home.

People were protected from abuse by staff who understood how to identify and report any concerns. The registered manager sought to learn from any accidents and incidents to continuously improve the service.

Staffing levels were sufficient to meet people's needs safely, and ensured people received consistent support. Staff were recruited safely and received appropriate training and support to enable them to carry out their role.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People and relatives said the service was well-run and praised the management team as helpful and approachable. They had information about how to raise issues and were confident about discussing anything with the management team.

Staff were happy in roles and said the provider and registered manager were supportive.

The provider was committed to continuous improvement of the service. A full refurbishment programme of the building was in process.