Creative Support - The Laurels (Cumbria)

We found the following examples of good practice:

All staff and essential visitors used appropriate personal protective equipment (PPE).

The home had sufficient supplies of appropriate PPE which was stored hygienically and kept safe.

Staff were provided with separate areas to put on and take off and dispose of PPE safely.

Staff supported people's social and emotional wellbeing. Where people required additional support, they were referred to appropriate services.

The provider explained the quality systems they had in place to check the service was providing safe care.

Deep cleaning of all areas of the home was completed and recorded.

All staff, including catering and housekeeping staff had undertaken training in infection prevention and control. This included putting on and taking off PPE, hand hygiene and other Covid-19 related training.

Staff were encouraged and incentivised to be vaccinated. The provider supported the well-being of their workforce with various schemes including financial aid and the provision of pulse oximeters for personal use.

Further information is in the detailed findings below.

The five questions we ask about services and what we found