Norfolk Road

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care: The provider made sure there were enough staff to support people to do the things they enjoyed and to keep them safe. The provider's aims and ambitions were for people to receive good continuity of care from a staff team who knew them well. Staff were knowledgeable about people's preferences, communication and aspirations. Care was provided in a person-centred and flexible way. Relatives said staff treated people with care and kindness and supported them in a personalised way.

Right Culture: The values of the provider and staff team meant people led inclusive and empowered lives. People received good quality care and support because trained staff could meet their needs. Staff knew and understood people well. Staff and relatives said the service was managed in an open and approachable way. Staff were proud of the values they shared with the provider and their colleagues and the supportive team culture this created.