Walton Heath Manor

We found the following examples of good practice.

People were well supported by staff to have telephone and video call contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including visits in the garden and through a visitors pod. The visitors pod was fitted with microphones and a large clear window in the dividing wall and visitors entered directly from the garden so they did not enter the home.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that was readily available throughout the home.

There was a meet and greet protocol in place where visitors were asked screening questions, had their temperature taken and were asked to wash their hands. PPE was also provided for visitors where appropriate.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and people who lived in the home were regularly tested for COVID-19.

The building was clean and free from clutter, with furniture rearranged to support social distancing where possible and a small second dining area had been created. People wore face masks whilst in group activities.

Staff ensured people had sufficient stimulation to support their health and wellbeing. This included organising games, themed crafts and activities. Physical activities were promoted where appropriate to help people maintain their mobility, such as corridor and garden walks. Weather permitting, entertainers had also performed in the garden in line with current COVID-19 guidance which people living at the home viewed from the terrace and balcony areas.

The five questions we ask about services and what we found