Bethany Lodge

Systems were in place to manage incidents and accidents. Action was taken to reduce the risk of incidents re-occurring. When things went wrong learning was shared with staff. Safeguarding’s were reported and appropriate action taken.

Medicines were administered as prescribed. Medicines were stored and managed safely.

Staff had the skills and knowledge they needed to provide people with safe care. Staff were supported in their role and were supervised appropriately. There were spot checks on staff performance and staff competency was assessed. There were enough staff to keep people safe. Although staff, the manager and people agreed there could be more staff to support people to engage in more meaningful activities.

Care plans and risk assessments provided staff with the guidance they needed to support people to remain safe. Although there were some areas where some further work was needed in areas such as oral care. However, staff knew how to support people.

Staff were kind and caring and treated people with respect. Staff understood the importance of giving people choices. People’s dignity was protected. However, a small number of staff were not always knocking before they entered people’s rooms, this was being addressed at the time of the inspection.

The registered manager had the skills and experience needed to manage the service. They had a clear drive to lead the service forward and make improvements for the benefit of people and staff. There was a system of quality checks in place to identify where improvements were needed and address any concerns.

There were regular meetings for staff and staff had the opportunity to raise issues and feed in to how the service was delivered. Staff were well supported and were motivated to provide good care and support. Staff had undertaken equality and diversity training and told us diversity was valued at the service.

The service worked in partnership with health and social care professionals to support people in a joined-up way and provide good outcomes for people.