Old Rectory Care Home

The registered manager had excelled at strengthening and maintaining relationships with people's relatives, community links and health care professionals despite the COVID-19 pandemic. They had proactively engaged people within the service and creatively introduced and maintained activities.

Feedback from people, relatives, staff and professionals about the service was extremely positive. One person said, "I think it is managed very well, I have no complaints." A relative said, "[The registered manager] oh wonderful, I can't say a word against [them]. No qualms no fears only praise." Staff also said, "I actually am very happy and proud of the management." Everyone we spoke to felt involved with the service.

The registered manager had championed making information accessible for people, they involved people in a survey to inform the homes information practice so that it was tailored to people's specific needs. The provider had a quality monitoring system in place to ensure there was a good standard of practice and care for people living at the service.

People told us staff were caring. We observed kind and caring interactions between staff and people living at the home during our inspection. People were treated with respect and had their independence promoted.

People told us they felt safe living at the service and relatives we spoke to agreed they felt their loved ones were safe. Staff knew the signs of abuse to look out for and where to escalate any potential concerns. Risk assessments and care plans had the information necessary to support staff in keeping people safe. Medicines were managed safely and in line with people's preferences. Feedback from professionals about medicine management was good.

Staff were recruited safely with a suitable induction to the service. The service had enough staff with excellent knowledge about people living at the service, who were upskilled to be able to support people with complex health needs.

Peoples needs were continually assessed and reviewed to ensure people had the best quality of life

possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff achieved good outcomes for people. People were supported in line with their needs and preferences for all aspects of their care including nutrition and healthcare needs. The registered manager worked in partnership where appropriate, with healthcare professionals to be able to deliver the best care for people possible. External professionals working with the service's team gave them high praise.

Rating and the last inspection The last rating for the service under the previous provider was good, published on 30 September 2016.