The Foam

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People told us they liked the food staff supported them to prepare. Staff ensured people's healthcare needs were met and people attended appointments as required. Staff were trained to carry out their roles and had regular supervision and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they liked the staff who supported them and we observed pleasant interactions between people and staff. People were involved in their care and supported in a way that helped them to develop skills and be independent. Staff provided care in a dignified way which was respectful of people's privacy.

People received personalised care and attended activities each day with staff which matched their interests. Care plans were regularly reviewed and information had been gathered about end of life care. People knew how to complain and there were systems in place to respond to issues people raised.

People got on well with the registered manager and there were systems in place to gather people's views and involve them in decisions about the service. Staff said they felt supported by management and their ideas were taken seriously. There were a variety of checks and audits in place to monitor and assure the quality of care people received.

The service applied the principles and of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible

outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.