Bethany House Care Home

The service had improved. Where incidents and accidents had occurred, action had been taken to reduce risk. Staff had undertaken training in safeguarding to enable them to identify concerns. Staff knew how to report concerns which were investigated and acted upon appropriately.

People’s medicines were administered as prescribed. Medicines were stored and managed safely.

There had been a recent focus on increasing staff skills and knowledge and staff had completed the training they needed to undertake their role. There was enough staff to keep people safe, although some people felt staffing levels could be increased so they could spend more time with people.

Risk assessments and care planning had improved, however there were some areas of some care plans that still needed further work to ensure guidance for staff was up to date and accurate.

Staff treated people with kindness and respect. Feedback from people and their relatives about staff was positive.

The service had made improvement. There was now a registered manager in place improving stability of management. They were enthusiastic about the role and were leading improvement at the service. Where staff required clinical supervision, this was now in place to ensure there was effective oversight of staff practice.

A range of audits were now undertaken regularly. An action plan was in place to ensure any areas where improvements was needed was acted upon. There were regular meetings for staff.

Staff and the registered manager understood their roles. The service worked in partnership with health and social care professionals to improve outcomes for people.

Some staff were finding the pace of change challenging as things had improved at the service. However, they understood change was for the right reason.