Endeavour Residential Home

People said they felt safe with staff and enjoyed their company. Staff knew how to report any abuse and knew people well. Staff supported people who had capacity to make decisions about risk. Risk assessments were completed to promote independence and minimise risks to people. Care plans were clear and detailed with sufficient guidance for staff to keep people as safe as possible. Referrals were made to local health professionals when required such as the community nurses and GP. There were sufficient, safely recruited staff who had received training to meet peoples’ needs.

People were cared for by staff who were kind and respectful. They took time to listen to people, for example knowing what people enjoyed talking about and asking about their families and past lives. Staff promoted peoples’ choice and independence in a personalised way. People were encouraged to keep active and enjoy activities they had pursued in the community as well as new opportunities. For example, the activity programme was very varied and included specialist arts and crafts with artworks displayed and enjoyed by the Endeavour community. People were able to make friendship groups and activities were adapted to include everyone. Policies and practice supported people to have maximum choice and control over their lives.

People were treated as individuals and their views sought and listened to. People were asked for their views on the service and they knew how to make a complaint. There were good relationships with families who were able to attend regular relatives meetings and speak with the registered manager and staff at any time. We heard the registered manager speaking in detail to reassure an anxious family member about an upcoming appointment. Staff knew people very well as individuals and supported them with their health needs so they could enjoy their day. Care plans had good detail of peoples’ needs and were reviewed regularly with people and their families.