Alphington Lodge Residential Home

People were supported by sufficient numbers of suitably trained and competent staff. A virtually new staff team had been recruited with the values and commitment required to support people effectively. A review of job roles and responsibilities had improved monitoring and accountability. Staff received a comprehensive induction, training and supervision, with support to develop and progress if they wished. One member of staff told us, "They care about the staff and want to make sure you're well. They are really supportive."

There was an open and transparent culture at the service. The provider and management team were open about the previous failings, the work they were doing to address them and where improvements were still required.

There was a comprehensive quality assurance programme in place, which incorporated the views of people, relatives and staff. The management team spent time working alongside care staff observing practice and identifying where further improvements might be needed.

Relatives told us staff were kind and their family members were safe. Staff were recruited safely, and safeguarding processes were in place to help protect people from abuse. Risks associated with people's care had been assessed and guidance was in place for staff to follow.

People were supported to engage in a wide range of activities and maintain contact with their family members. This maximised their quality of life and was particularly important due to visiting restrictions and the need for people to isolate in their rooms during the pandemic.

People received their medicines safely, and in the way prescribed for them. The provider had good systems to manage safeguarding concerns, accidents, infection control and environmental safety.

Staff worked effectively with external health and social care professionals to meet people's healthcare and nutritional needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk