Manor Residential Home (Arnold) Limited

Medicines were administered safely and referrals to other medical professionals were timely and recommendations were acted upon. There were enough competent staff on shift to ensure people were safe and received good quality care. Staff members told us they were encouraged and given the time to sit and socialise with people to build open and trusting relationships.

People were supported with their nutritional requirements and offered choice. Staff were knowledgeable about people's needs and supported people to be as independent as possible.

Staff were recruited safely. Appropriate checks were undertaken prior to people commencing employment and staff were supported with an induction and rolling training programme to ensure they were skilled within their roles.

People told us the service was well led and they received person centred care. Relatives we spoke with supported this and told us management were open and approachable. Management and staff were clear about their roles, responsibilities and continuously looked for ways to develop and improve the service and the level of care provided.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.